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Technical support analyst with a love for all things technology.

General Info

Work Experience

  • 2018 - Present

    Saint James' Place Wealth Management via DXC Technology

    Technical Support Analyst/Backup Coach

    ·         Resolve remote user’s IT problems by means of a first-time fix or by dispatching for on-site support

    ·         Provide the customer with a solution through information gathering, analytical trouble shooting and problem research

    ·         Log tickets for every issue that is seen to and manage tickets efficiently and effectively

    ·         Aid team mates with their on-going technical problems/tickets and provide advice to find the best solution for Network, Hardware or Application issues

    ·         Managed all SJP accounts via Active Directory providing a secure environment to change passwords, creating and adding users to specific AD groups

    ·         Helped different financial partner practices set up mailboxes ending in

    ·         Installed Citrix Receiver and Netscaler to make sure users could connect to the SJP intranet securely through the VPN

  • 2015 - 2017

    Tully's Bar Carlow


    ·         Worked behind the bar in Carlow’s busiest pub

    ·         Carried out inventory and promotional analysis

    ·         Liaised with Business Developers from Diageo, Richmond marketing and different craft breweries from all over Ireland

    ·         Organized events such as themed nights, birthday parties, promotional nights etc.

  • 2013, 2014 & 2015 (Summer)

    Bodden Partners

    Audio Visual Technician

    ·         Worked with the show director and producer to pre-plan logistics of major conventions (NEA, AFL-CIO, Essence Music Festival)

    ·         Set up and maintained AV equipment such as computers, Multimedia kiosks, TVs, Projectors and Sound systems

    ·         Attended and helped execute conventions in New York, Colorado, Georgia and Washington DC

    ·         Ran coaxial cable and ensured the event was being received at high quality on TVs I set up in offices, halls, booths etc. Also used uStream to stream the event online for those who could not attend

  • Oct 2013 & Nov 2014

    Dublin Web Summit


    ·          Issued different level of access badges to attendees depending on their tickets

    ·          Assisted in setting up kiosks in the days running up to the event

    ·          Attended the entire event and helped out wherever I was needed